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For questions regarding your cruise booking:
CRUISE.COM 877-450-9172


For questions regarding your excursion booking:
SHOREFOX 888-910-2196

Cruises

In general, most cruises can be booked anywhere from 18 months to one week ahead of sailing. When you choose to book the cruise is up to you, but there are certainly advantages to booking early. Booking further ahead gives you more choices when it comes to cabin location and reservations, and excursion reservations.

Pack and dress for comfort and relaxation. Daily life aboard ship and in ports of call is laid-back and casual. You are encouraged to wear: sportswear, shorts, slacks, sundresses and casual attire at your discretion. Warmer temperatures call for clothing made of lightweight, breathable fabrics. For cooler temperatures, we suggest casual clothes that can be layered easily. On some days, you may need a raincoat and waterproof hat or umbrella. Footwear should include comfortable walking shoes for visits ashore and sandals or rubber-soled shoes for strolling on deck.

Evening dress codes vary according to the ship that you are sailing on. Many ships now offer a variety of restaurants to choose from and the dress codes for those restaurants will vary. The suggested dress code in the ships’ main dining rooms is generally collared shirts and slacks for men, and sundresses or pants for women. In specialty restaurants and on luxury cruise ships, a jacket and tie are suggested for men and cocktail dresses or a pantsuit outfit would be suitable for women. Black tie attire is no longer the norm for formal nights, even though a dark suit and tie are acceptable for the dressiest occasions. Tuxedos are usually available for rental if preferred. Again, these are guidelines and your evening attire is left up to your discretion.

Most cruise lines have port agents stationed in the port area to assist if your ship has left without you. In cases when cruisers are late returning to the vessel, the ship’s crew will often remove the passengers’ essential items — passports, cell phones and medication — from the ship to leave with the port agents.

It is recommended that you purchase travel insurance. Once you are within the final payment period the cruise lines will impose strict cancellation penalties as outlined in brochures. These penalties will not be waived for any reasons. Insurance also offers certain medical benefits while you are traveling as most personal insurance policies do not cover policy holders outside of the United States.

Parking available at most of the piers and the rates vary by location. Please note that at some piers only cash is accepted.

Generally, you will be allowed to board two or three hours before the ship sails. You must be on the ship at least one hour before departure, and the gangway will be pulled thirty minutes before sailing.

Upon completion of check-in, you will receive a guest identification card. This card will serve as your identification on-board and will be used as your payment method for all onboard charges. In addition, it will also serve as your identification for security procedures when embarking and disembarking the ship and when making purchases on board.

As you walk up the gangway, a member of the cruise staff will welcome you aboard. Your luggage will be delivered to your cabin shortly after it arrives at the ship. You will only have your hand luggage while boarding so be sure to keep important articles such as medicines, cameras, diapers and other necessary items in your carry-on luggage. It’s also a good idea to pack your bathing suit in your carry-on luggage so you can enjoy the pool area while waiting for your luggage to be delivered. Once you are on board you are free to explore the ship. Refreshments are available during embarkation and most cruise lines offer a nice buffet lunch (depending on the departure time).

Virtually every cruise ship (except for some smaller vessels operating in coastal waters) has a fully-equipped medical facility and staff to handle almost any emergency.

Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked luggage. Be sure to bring a sufficient supply of medication and transport it in the original container. It is also a good idea to carry a written list of your medications in case they are lost. The list should include the name of the drug, dosage, and times taken.

Please note that charges are usually incurred for services provided by onboard medical personnel. This is another reason why the purchase of travel insurance is very strongly suggested.

Most ships can make accommodation for such restrictions as salt-free, low-carbohydrate, low cholesterol, diabetic, and select other diet preferences. Requests of this nature are best made in advance.

Most cruise ships now have Wi-Fi. Cruise lines offer some unlimited usage packages, which can be purchased onboard or in advance. Other fees can be accrued and charged per minute for internet.

Cell phones can be utilized onboard, but service is not always available, and can be spotty depending on weather, location, and your service provider.

Gratuities vary by cruise line and are usually added to your shipboard account. Most luxury cruise lines and river cruise lines include tipping in the price and will advise you accordingly. Some lines include gratuities in the price of your cruise, while others maintain a “no tipping” policy.

A general rule of thumb is to plan for about $10.00 to $15.00 per person per day. On many cruise lines, it is now possible to prepay the above gratuities. If you want to give an additional tip for exceptional service, then cash can certainly be offered. On most cruise lines a 15%-18% gratuity is automatically added to beverage purchases, spa packages and other service related items which you may adjust according to services rendered.

For specific U.S. governmental Passport and Visa regulations visit www.travel.state.gov.

AIR TRAVEL: All U.S. citizens including children must present a passport or other approved travel document when entering the United States by air. U.S. citizens can present a passport, NEXUS card at airports with NEXUS kiosks, U.S. military ID with travel orders, or a U.S. Merchant Mariner Document when on official business.

CRUISE TRAVEL: U.S. citizens returning home from Canada, Mexico, the Caribbean or Bermuda, by land or sea, will be required to present one of the travel documents listed below.

U.S. Passport – This is an internationally recognized travel document that verifies a person’s identity and nationality. It is accepted for travel by air, land and sea.

U.S. Passport Card – This is a new, limited-use travel document that fits in your wallet and costs less than a U.S. Passport. It is only valid for travel by land and sea.

Trusted Traveler Program Cards – NEXUS, SENTRI or FAST enrollment cards can speed your entry into the U.S. and are issued only to pre-approved, low-risk travelers. The cards are valid for use at land or sea; the NEXUS card can be used in airports with a NEXUS kiosk.

Note: Cruise Ship Passengers: U.S. citizens on closed-loop cruises (cruises that begin and end at the same U.S. port) will be able to enter or depart the country with a birth certificate and government-issued photo ID. Please be aware that you may still be required to present a passport to enter the countries your cruise ship is visiting. Check with your cruise line to ensure you have the appropriate documents.

U.S. and Canadian citizen children under age 16 arriving by land or sea from contiguous territory may also present an original or copy of his or her birth certificate, a Consular Report of Birth Abroad, a Naturalization Certificate, or a Canadian Citizenship Card.

U.S. and Canadian citizen children under age 19 arriving by land or sea from contiguous territory and traveling with a school group, religious group, social or cultural organization, or sports team, may also present an original or copy of his or her birth certificate, a Consular Report of Birth Abroad, a Naturalization Certificate, or a Canadian Citizenship Card.

The group should be prepared to present a letter on organizational letterhead with the following information:

  • The name of the group and supervising adult;
  • A list of the children on the trip, and the primary address, phone number, date of birth, place of birth, and name of at least one parent or legal guardian for each child; and
  • A written and signed statement of the supervising adult certifying that he or she has obtained parental or legal guardian consent for each participating child

These rules, requirements and regulations became effective on June 1, 2009 and replace all previous requirements.

Your book agent is not liable for any fees or penalties if passengers are denied boarding for failure to provide adequate documentation of citizenship.

Many cruise lines now offer a variety of dining options including specialty restaurants. These restaurants tend to be smaller, therefore it is recommended to make reservations in advance during the pre-cruise registration process. Reservations can also be made in advance for spas and for some other onboard activities and entertainment venues.

All ships have staterooms designed to accommodate guests with mobility disabilities and other disabilities that require the features of an accessible stateroom. Please see our Accessible Staterooms for more details.

Cruising is extremely safe and one of the safest forms of travel among all comparable forms of passenger transportation. All cruise ships must be designed and operated in compliance with strict requirements of international law. Ships must follow an extraordinary number of rules and regulations that protect passengers’ (and crewmembers’) safety while onboard. The Coast Guard conducts rigorous quarterly inspections of all ships that operate from U.S. ports, looking to make sure they comply with emergency response requirements. Ships also operate under international rules, known as Safety of Life at Sea (SOLAS).

Ship Captains and all crew undertake extensive and ongoing training, certification and drills for emergency situations, including ship evacuations. Lifeboats, life rafts and life preservers for every person on board as well as additional capacity. Lifeboats capable of being loaded, launched and maneuvered away from a ship within 30 minutes of a Captain’s order. Safety drills in multiple languages held prior to departure from port. Advanced navigational instruments and systems. Make sure to Attend all mandatory safety drills and listen carefully to instructions.

Most ships are so big and well stabilized that you can hardly tell you’re moving, especially in calm waters. Radar helps big ships outrun hurricanes and other bad-weather patches, but if you do happen to pass through some rough water, any queasiness can usually be relieved by an over-the-counter medication like Dramamine or Bonine. If you are very prone to seasickness, ask your doctor before you leave home for the Transderm patch, available by prescription.

Shore Excursions

Depending on the destination of your trip, off board excursions are available. Many shore excursions can be purchased until 12 hours before the start time, but some excursions book up well in advance. Therefore, when you know what you want to do we recommend reserving your excursions as far in advance as possible using DestyDo.com. This will give you the best chance of reserving your first choice in each port.

During a shared excursion, you will enjoy your excursion with other guests. There are also private excursions available that include on you and your group.

You may take multiple excursions at a single port of call. Just allow 60 minutes between each excursion.

While researching excursions on DestyDo.com you may check the details of the excursions you are interested in to see if there are age restrictions.

You will receive a voucher with your excursion booking confirmation, which will provide clear instructions on where to meet your guide.

Familiarize yourself with your surroundings – exits, evacuation stations, stairways, location of life vests, etc. Inform the ship’s staff of any special requirements or allergies, etc. you may have. Be sure to ask any questions you may have about safety procedures. Avoid participation in risky behaviors like excessive consumption of alcohol and admitting strangers to your cabin. Report any concerns to ship security.

Shortly after you book a cruise, you will receive your voucher via email.

Your confirmation voucher will list any requirements for your specific excursion. It will also recommend anything else that can help improve your experience, such as sunscreen and sunglasses. Lastly, your voucher will list any complimentary items provided for you.

No worries! Your voucher is available in your email, so you can always access and reprint it. If you have a smartphone, you can pull up your voucher and show it to your Tour Operator.

This is totally optional, but always appreciated by for guide/driver. We recommend $3 per person for half-day excursions and $5 per person for full-day excursions.

Depending on the destination of your trip, off board excursions are available. Many shore excursions can be purchased until 12 hours before the start time, but some excursions book up well in advance. Therefore, when you know what you want to do we recommend reserving your excursions as far in advance as possible using DestyDo.com. This will give you the best chance of reserving your first choice in each port.

Cruise lines would like you to believe that independent shore excursions have this risk, but that’s not the case. We have partnered with ShoreFox for excursion booking. ShoreFox’s Tour Operators are well aware of your ship’s departure time, to get you back in time. In the extremely unlikely event you miss your ship, ShoreFox’s terms and conditions regulate how your costs are covered.

To cancel or make changes to your reservation, please contact:

Shorefox : 888-910-2196

Cruise.com : 877-450-9172

Yes, you will receive a full refund to your credit card if you miss an excursion due to a delay or missed port.